Smart Thinking Blog

How do customers use our time?

Written by Georgia Flanagan | Jun 17, 2020 4:01:39 PM

50% of managers say that they don’t have time to focus on more strategic initiatives and spend 2 days a week on routine admin tasks, whilst small businesses spend on average 40 hours a month on human resource tasks and payroll.  These statistics are the reason why every business needs support from SmartPA.   

Since our inception in 2008, we have supported over 2500 businesses across 15 countries with every business task ranging from call handling to social media,  email management  to bookkeeping. The aforementioned are some of our most common serviceshowever, we have supported businesses with a whole host of requests! Our support has allowed the businesses we support to focus on their growth strategy while increasing efficiency and reducing overheads. 

We believe strongly that our services are not just beneficial, but a necessity for company success. However, we appreciate that taking our word for it does not always help with making important business decisions. So, we have collated some of our many positive reviews where business owners have benefitted from having a SmartPA...   

“Taking over administrative and accounting tasks”

“With our SmartPA on board taking over administrative and accounting tasks, I have been able to focus on product development and sales. Once you get over the old-fashioned idea that your assistant has to be in the office with you, and go the virtual route, you will never go back.”  

This client has been supported with administrative and accounting, and as a result they have been able to focus on product development and sale. The way that the world views remote working is constantly evolving and we know that virtual assistance is here to stay. 

“Taken over our social media…” 

 “Sam has taken over our social media for the business and has consistently delivered. Always on hand to help and give valuable input and also takes the initiative herself. A pleasure to work with.” 

Historically, PA’s were looked upon as someone to answer calls and manage your books. Our team is highly trained in absolutely everything to help your business thrive. Social media management is one of our most common requests and we have supported many businesses with our consistent delivery and innovative content.  

“All the jobs that were holding me back, are now in safe hands…”  

“I've been working with the SmartPA team for a few months, and they’ve transformed how I work! I can't recommend them more. The best thing about working with my SmartPA is if I need something that she can't do, she gets another member of the SmartPA team to step in. You really do go from working alone, to working with a team who won't let you down. It's given me back time, and more importantly, all the jobs that were holding me back, are now in safe hands and getting done.”  

The impact of our support can be felt instantly, as it was for this client. Our team are all trained and accredited, and when engaging our talentpool, you are not just working with one person, but instead a team of experts with a breadth of knowledge. It is often the case that our expertise has seen us as not only business support but mentors and advisors to business owners as well.  

“Helping me scale my new business…” 

“The best decision I made in terms of helping me scale my new business. If you want to have day to day support but not sure if you can/want to have a full-time employee then SmartPA is the perfect option.”   

 

For businesses of any size and scale, our support is adaptable. It is a common misconception that assistance is an unnecessary cost for smaller businesses who may not have as much capital. With bespoke packages tailored to your needs, our services are accessible to all, not just those with disposable income. We are here for every business with the goal of saving you both time AND money. The remote nature of SmartPA diminishes the costs that would be associated with a full-time or even part-time employee. We have been integral to hundreds of start-ups and SMEs, allowing them to hit the ground running and have the time to focus on working on their business, not in their business. 

“It has enabled us to focus on the things that are really important to our clients…”  

“Using the services of SmartPA has been a revelation and played a huge part in the success of our business over the last 2 years. It has enabled us to focus on the things that are really important to our clients and where we can add the most value to our services. Couldn’t speak highly enough of the quality of service we receive. Anyone who is considering using SmartPA - DO IT!! You will not regret it for a minute.”  

Our support has been recognised as a key contributor to business success and allowed this particular business to focus on their client and customer service – areas of vital importance that they wouldn’t have had time for before SmartPA. 

“Allowed us to focus on improving and growing our business…” 

“The best decision that we have taken in our business to date. Many companies make big claims as to what they offer. SmartPA made some big claims but they have delivered on all of them. Our PA is professional, easy to communicate with and extremely organised. This has allowed us to focus on improving and growing our business.”   

SmartPA is a business necessity. As one of our happy clients has highlighted – this may be a big claim, but one which we are proud to deliver. Your business is our business and we are here to support you with any and every task.   

You can view these and more reviews on our Trustpilot page.