Exceptional Call Handling Services to transform your customer experience.

SmartPA provides you with a dedicated point of contact, backed by a team of call handlers, who get to know you, your business, and your customers.

Never miss a call again with our 24/7 phone answering service & virtual receptionists.

Amazing results for amazing clients

University Of Edinburgh
Krispy Kreme Doughnuts

The perfect call handling team for you and your business, guaranteed

We’ll carefully match you with a call handling team based on the experience, skills, and personality traits you need. So you’ll get a team that’s just right for you.

We will give you one point of contact who will manage your entire team, let us handle the busy work so you can focus on the important work.

As soon as your match is made, your virtual pa will be ready to start helping you immediately. You can delegate tasks via email, phone or video chat without leaving the office.

  • Skill Match
  • Team Support Available

Here’s exactly what your call handler will do for you

They’ll answer prospects, process payments, and manage your diary. They’ll manage appointments including follow-up, travel arrangements and expense tracking. Provide valuable reports, overflow availability, and transfer calls seamlessly. They will act just like they are part of your team, following the same procedures and processes that you use.

  • Communicate via email, text, phone and more

If you can dream it, we can do it.

Send it over using email, text, phone or Zoom and your assistant will
handle it. Here's some tasks we can help with.

Appointment booking

Our telephone answering service integrates with your booking system to deliver a seamless experience for your customers.


Only need us at peak times? Our overflow service means that you only use us when you need us.

Payment Processing

Our team can take deposits and payments into your systems from your customers over the phone.

Call Transferring

Our team can serve as the first point of contact for your business and transfer calls through to your team.


Scale your plan up and down as you go

Taken on a big client this month and need extra support? Feel secure with SmartPA, we’re always ready if you need to scale your support up or down. Land bigger clients and grow your business, all without the need for additional admin stress or new employees.

  • Easily scale up & down
  • Add support services

How it works

1. Consultation

Schedule a call with our solutions team and let us uncover your requirements and explore options.

Enquire Now

2. Build

We work with you to architect and mobilise the perfect agile solution for your business today and into the future.

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3. Grow

Extend your support at any time and access a team that can handle your business needs, no matter the size or complexity of the project.

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What customers are saying

Trusted by
Krispy Kreme Doughnuts
University Of Edinburgh
Quite simply SmartPA make my life easier...

“Quite simply Carol and Fraser Whittle at SmartPA make my life easier, no task too small or too large. We catch up on calls regularly and work flexibly with the hours of support paid for each month. They are professional and always available, they have quickly become an essential support to help keep me organised and contactable.”

by Matt Dykes
Admin Support
The benefits of SmartPA have exceeded expectations

“Working with Tracy and Fay has saved me a lot of time and hassle. They have filled me with confidence at each step that my company’s payroll is in good hands and being dealt with by experts in the field (which I most certainly am not). Leaving me time and energy to do what I do best!"

by Sarah Harley
SME Payroll
Very much enjoyed working with Natasha…

“Very much enjoyed working with Natasha Ojo. She's been handling our project management and she's great. Whilst I was away I asked her if I could direct client requests to her and she handled them brilliantly and I got some great feedback about her which was lovely to hear and reassuring. I couldn't give her enough credit.”

by Eoin

How we support Krispy Kreme

Krispy Kreme hired a new Chief Operating Officer (COO) and soon realised he needed a PA immediately.

The organisation had used SmartPA services in the past, so reached out for short-term support whilst they advertised and interviewed for an in-house PA. Support was initially supposed to be for three months at 10 hours per week.

After realising the value of a SmartPA, Krispy Kreme's hours quickly increased to 155 hours per month on an ongoing basis.


Frequently asked questions

Find our most asked questions below. Something missing? Reach out and ask us any time, our team are always on hand to assist.

Ready to outsource your phone calls?