Multinational Mining Company

Our global reach and agile approach made us the ideal partner to deliver C-suite support to our client’s executives across multiple time zones.

Part of a global umbrella group, our client specialises in mining, processing, refining and marketing precious metals and minerals.

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The Challenge

The executive team for the subsidiary we support were all originally based within the company's headquarters, located in Hong Kong. When the global pandemic hit, our client’s C-Suite was relocated, with the CEO moving to America and the COO relocating to Europe. 

With their CEO in America, the COO in Europe, and senior colleagues within the Asian HQ all operating across different time zones, it was no longer sustainable to deliver Executive support from Hong Kong.

In need of dedicated and effective support, our client, who had never used an outsourced PA company before, began searching online. SmartPA appealed to our client due to our agile approach and our ability to cover multiple time zones. 

The Solution

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With four SmartPAs working together remotely, we ensure that the CEO in America, COO in Europe and senior colleagues within the Asian HQ all receive the dedicated and effective help they need across areas such as diary management, secretarial support, minute-taking and logistical assistance for company board meetings.

The Outcome

 

  • A successful partnership, with our client telling us that SmartPA has provided them with “the Rolls Royce of PAs”.

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