Outsourced PA, admin and document support for law firms
Consistent support. More capacity for your people.
Delivering an excellent client service depends on the people and processes behind it. For law firms, fluctuating workloads, demanding deadlines and gaps in secretarial capacity can place pressure on both fee earners and operational teams.
Fee earners need to balance client expectations, billable work and urgent deadlines, often across several matters at once. Last-minute document changes, conflicting diary demands and time spent chasing administrative tasks can interrupt client work. They need support that understands these pressures, responds promptly and anticipates what is needed next.
SmartPA provides flexible PA, administrative and document production support that integrates with your existing teams. Whether you need additional capacity, specialist document support or a more scalable delivery model, we help keep work moving and maintain service continuity.
Support where your fee earners need it
PA and secretarial support
Diary management, meeting coordination, travel and day-to-day administration
Document production
Formatting, amendments and presentation of documents, adhering to your firm's requirements and house style
Operational administration
Support for internal processes, information gathering and recurring administrative tasks
Client onboarding
Client and matter inception, AML and client due diligence, sanction checks, conflict checks and drafting letters of engagement
Process improvement
Identifying opportunities to simplify workflows and automate repetitive tasks
...and much more.
An extension of your team
Our UK and South Africa delivery teams work 24/7 alongside your internal EA, PA and business services functions, adapting to your processes and priorities. The result is dependable support that gives fee earners more time for clients and helps operational leaders manage capacity.
We provide proactive, responsive support that looks ahead to upcoming deadlines, follows through on agreed actions and flags competing priorities early. By taking ownership of administrative tasks and keeping fee earners informed, we help reduce the need to chase progress and enable your people to focus on their matters and clients.
Our specialists can review how administrative and document tasks move through your firm, identify bottlenecks and recommend practical improvements. These may include automating repeatable steps or recommending AI tools suited to your requirements, with appropriate attention to confidentiality, accuracy and human review.
Let's discuss your firm's support model.
Speak to us about strengthening service delivery and creating capacity across your firm.