SmartPA Blog

Are you losing customers? Although there have been various studies into the effect of poor customer service on businesses, the results do vary...

Keyboard Shortcuts for Excel We're going to start our list off with a few super simple keyboard shortcuts. There's a lot of keyboard wizardry that...

“Change,” observed the Ancient Greek philosopher Heraclitus, “is the only constant in life.” Quite what someone reported to have died in 475BC...

Read on to see some of the top challenges they face while trying to make a difference: 1. Donations For those charities that are still...

Embrace the Opportunity Coronavirus has generated a whole new world of remote working, virtual assistants and video calls. Parenting, similarly,...

Women are making inroads in business, around the world. At SmartPA, we are committed to supporting and empowering women in business. We have...

The challenge to generate revenue while remaining profitable is the biggest challenge that businesses face. It is no wonder why the standard...

Maintain your levels of service Christmas is an incredibly busy time for many businesses. Although most of us want to start winding down as the...

Name: Sam Chater Job: Client Support Executive in SmartPA Call Handling Team Which means I ... support clients every day with admin and telephony...