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Motion & Control Technologies Company

We partnered with our client to provide an upskilled and streamlined Human Resources process, covering onboarding and colleague exits.

Our American-based client is an engineering and innovation leader working across multiple sectors, covering aerospace, process control, fluid and gas and electromechanics.

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The Challenge

Inefficiencies were identified in the way that the client was processing new staff members into its business, as well as managing the exit of departing colleagues, across various areas including service desk, account administration and personnel.

Our client had attempted to accommodate this requirement in-house through a team of five people collaborating under a part-time job share alongside their existing roles. The client had also tried to outsource this to a provider in India but found inaccuracies with the use of written English. There were poor customer service outcomes using both methods and this resulted in additional work for the core team. The client eventually decided to utilise an outsourced specialist with HR expertise - SmartPA.

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The Solution

SmartPA’s solution was to provide an upskilled and streamlined Human Resources process through delivering first line service desk assistance. We mobilised a dedicated team of business support experts to assist with the project delivery. Following an extensive and detailed pre-start consultation, the SmartPA team was selected from our talent pool according to skillset and experience in this sector and given intensive bespoke training.

The Outcome

 

  • We managed the onboarding of new starts by establishing a lean process-driven acquisition program through our clients’ internal CRM software. By using a scalable resource with full contingencies in place for any absences caused by sickness or personal circumstance, our client is confident that any increase in tasks and demand will be efficiently and effectively managed.

  • Our client’s IT Compliance and Services Manager commented: 

“We would highly recommend SmartPA. We were sceptical originally as to how the team could support us given the complex nature of the tasks and our business, but after a thorough consult we could easily see how the team would fit in.

We are IT-focussed as a business, and administration is not our strength, so were looking for experts in this area. We were looking for a service that was UK-based. We searched online and really liked the business model. We are proud to be supporting working mothers and like the flexibility that is offered by the team who still deliver to the same standard as a managed service provider who operates 9-5.

Engaging the services of SmartPA was very easy. The SmartPA team are accountable and 100% accurate and dedicated. Although the resource works remotely we feel like they are a member of the team.” 

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