Testimonials

Read reviews from current clients

From start-ups to large organisations, SmartPA has proved invaluable to companies of all sizes.

Regardless of the tasks we carry out, we always focus on a return on your investment looking at where you spend time in your business and how that time can be best utilised to grow and scale your brand.

Proudly Supporting: Platinum Wave Franchising

We recently caught up with one of our clients, Platinum Wave Franchising to discuss how SmartPA has transformed their business by supporting them with administrative and business support services.

It's been a pleasure to support Platinum Wave Franchising over the past 4 years, supporting them with:

Email management
CRM management
Personal support for their CEO
Customer management
Diary management

Proudly Supporting: WhyAye

We asked one of our clients, WhyAye, 5 burning questions about how delegating tasks to SmartPA has benefited their business. Our SmartPA, Nige, supports WhyAye with:

Recruitment, onboarding and induction
Diary and email management
Co-ordination of meetings, agendas and minutes
Business continuity
Marketing and social media
Email marketing
Event management

"They are there when I need them"

What I love about SmartPA is not only their reliability but that they are there when I need them and not when I don’t, keeping my overheads down and allowing me to focus on my workload rather than someone else’s.

Jane McDowall, Teviot Creative

"SmartPA is as good as they get"

SmartPA helped us transform our business from me, the kitchen table and a laptop to the leading supplier of Advanced Drilling Engineering Services to the Oil and Gas industry, with 34 personnel, multi-million pound business with 550% growth over the last 4 years, at consistent margin and two Queens Award for Enterprise. SmartPA is as good as they get.

Ian Hutchinson, Director, Merlin ERD

Case Studies

MSI Global

MSI Global, a leading network of 250+ legal and accounting firms across 100+ countries, faced significant operational challenges with a lean, geographically dispersed team. Struggling to balance administrative tasks with strategic goals, MSI turned to SmartPA for flexible and tailored business support. By streamlining processes and alleviating administrative burdens, SmartPA empowered MSI's team to refocus on what mattered most: their core mission of providing expert advice and solutions to businesses worldwide.

As Andrew Leck, MSI's CEO, shares: "Start small, be open about your needs, and let SmartPA’s expertise evolve with you. The flexibility and trust they bring are invaluable."

Dr Emma Langman

As a former co-director of a company providing innovative solutions across various sectors, Dr. Emma Langman faced significant challenges due to ADHD. Balancing client work while managing the complexities of business operations led to overwhelming stress and time management struggles. After an assessment by Access to Work, it became clear that having support would be crucial to her success and well-being. Her company turned to SmartPA for help, and our tailored solutions transformed her working practices, enabling Emma and her business to thrive.

Read more to discover how our structured support empowered a neurodivergent leader to excel professionally.

Horizonally

Horizonally, founded by Kieran Smith—a seasoned professional with over 20 years of experience in the hotel, hospitality, and tourism industries working with top-tier luxury brands—specialises in curating bespoke, exclusive, and unforgettable travel experiences for both business and leisure clients.

“The amount of headspace that has been freed up for me is immeasurable—it’s clear how beneficial SmartPA has been, as my increased revenue directly correlates with my PA’s activity.”

Clarion Events - Digital Marketing

Headquartered in London and founded in 1947, Clarion Events is renowned as one of the world's leading event organisers, managing a diverse portfolio of events and media brands across various vertical markets.

Seeking a remedy to streamline their admin tasks and manage expenses efficiently to free up their leaders’ strategic time, one of their digital marketing teams turned to SmartPA for help.

The Mersey Forest

Established in the 1990s, and now one of the UK’s largest and most successful community forestry programmes, The Mersey Forest is a transformative initiative improving the landscape and communities across Merseyside and North Cheshire, planting over 9 million trees.

During the early stages of the pandemic, they encountered recruitment challenges and a clear need for reliable business support amid significant growth, leading them to seek a solution with SmartPA.

University of East Anglia (UEA)

Founded in 1963 and now hosting over 17,000 students, UEA consistently ranks among the UK's top 30 universities, excelling in research and interdisciplinary teaching.

Facing funding cuts and the need for efficient administrative support, UEA turned to SmartPA.

Kev's class

Kev's Class Tuition Centre started during the pandemic in 2021 as an online tuition service, soon expanding to an in-person tuition centre, complete with snack station and games area.

"My time is now freer to focus on developing new curriculums etc. as I know the back end admin is taken care of, which is a huge pressure off my shoulders.”

Belgrade Theatre

Belgrade Theatre, a well-established cultural institution that aspires “to entertain, inspire and unleash the creativity in communities”, found itself in a challenging position following a period of leadership changes and organisational upheaval. Seeking to rebuild administrative efficiency in the aftermath of these transitions, Belgrade Theatre opted for SmartPA services.

Resonate

At Resonate, a team of 7 shareholders used to handle all of their own admin tasks, consuming a significant amount of their time. They required a solution to alleviate this burden, allowing their key staff to focus on core aspects of the business.

"This solution has proved to have streamlined our administrative tasks, freeing up valuable time for our key staff to focus on core business activities."

Cultivate

SmartPA was brought in so Cultivate could focus on geographical expansion, further developing the community side of the business and growing the internal team.

"Cultivate are now a fully grant funded organisation and compared to 12 months ago are in a much better position due to SmartPA’s impact. The company has succeeded in deliverables and projects and now have full accreditation."

skindoc.

skindoc is established as a leading online dermatologist, working to help their clients across the UK, with a convenient online dermatology consultation and treatment service.

Since using SmartPA’s services, skindoc’s revenue has tripled, and they have now been acquired by a multimillion-dollar Norwegian private healthcare provider Dr. Dropin.

Right at Home

Once Right at Home identified the need to seek admin support, they considered different options, both in-house and externally, and eventually opted to trial our SmartPA.

The flexibility, scalability, and value that SmartPA provided allowed the relationship to transition from temporary to permanent.

DART Talent & Executive Search

DART Talent & Executive Search is a talent acquisition boutique who were in need of a solution to free up their time from the admin heavy side of their roles, so that they could focus on client relationships and research process.

High Score Arcade

With a growth period underway, High Score Arcade found that they needed significant support within their business, whilst keeping costs down and productivity high. SmartPA provides a wide variety of support across both call handling and business services.

Cox London

Following a growth period, Cox London found that they needed support in various areas of their business and they wanted to keep costs low and productivity high. The aim was to gain support across the business with specialist knowledge, dedicated team members and a strong working relationship.

Total Oil & Gas

SmartPA's solution was to mobilise a dedicated virtual reception service with some on-site support maintained at their headquarters in Paris, with experts carefully selected from our talent pool with an emphasis on skillset and experience from the oil, gas and energy sectors.

Krispy Kreme

The organisation had used SmartPA services in the past, so reached out for short term support which grew into a 155 hours per month package.

We proudly support Krispy Kreme with C-Suite and Data Analysis Support.