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virtual assistant package

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SmartPA: One off jobs to full enterprise support from over 180 personal assistants.

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Amazing results for amazing clients

University Of Edinburgh
Total
BBC
Krispy Kreme Doughnuts
Trustworthy Support

Here’s exactly what your virtual assistant will do for you


They’ll manage your email inbox, sort, prioritise, and reply accordingly. Schedule and manage appointments including follow-up, travel arrangements and expense tracking. Produce documents, valuable reports, presentations and spreadsheets tailored to your needs.

They'll act just like they are part of your team, following the same procedures and processes that you use.

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Tasks we can help with

Delegate specific tasks or full administrative functions to our expert virtual assistants and maximise your productivity.
Transactional and outsourcing activities

We manage essential, recurring processes to ensure efficiency and consistency in daily operations: data management, data cleaning, research and reports, and recurring processes.

Strategic support and proactive management

We go beyond transactional tasks by taking ownership of key activities, anticipating challenges, and driving improvements: proactive problem-solving, process optimisation, stakeholder engagement, and independent task ownership.

Events and project support

We provide expert assistance for seamless event planning and execution: event coordination, venue research, RSVP and guest management, speaker coordination, agenda preparation, on-site support, post-event analysis, task tracking, for both internal and external events.

Travel and meeting coordination

Let SmartPA handle your travel. We manage meeting coordination, travel arrangements - including booking flights, accommodation and itineraries, as well as agenda preparation, organising key points for upcoming meetings.

Finance and accounting

We ensure smooth financial administration for your business, including: invoice processing, payment reconciliation, expense management, and credit control.

Customer service

We enhance your customers experience through structured and responsive support: logging, prioritising and resolving customer support tickets, SLA monitoring, feedback collection, and managing client returns or credit requests.

Human resources

We simplify HR processes for smooth workforce operations and can manage: employee onboarding and offboarding, training coordination, timekeeping and attendance, payroll input, and employee engagement including arranging anniversary gifts, recognition, and 1:1 sessions.

Document production

Whether is for a PowerPoint presentation, a legal document, or a procedures manual, trust that your documents will be delivered on time and to the highest standard. We provide services in document formatting, copy typing, creation of documents from transcription and digital dictation, excel formatting and graphs, manual hyperlinking, document comparisons, and much more!

IT systems and support

We provide technical assistance to maintain efficient operations, including: user account management, data entry and migration, and IT support tickets.

Compliance and reporting

We manage essential compliance and reporting services, including: conducting weekly, monthly and quarterly analysis, consolidating activities into master reports, coordinating with leadership to ensure compliance, training, and documentation is up to date.

Stakeholder relations

We assist with stakeholder relations, preparing regular status reports, meetings and coordination, database management, engagement, and research and bio creation.

CRM support

It's your business. So it's essential your data is processed onto your own back end platform, whether it's Excel or your CRM software. Our experienced team can do it all.

Matching Your Virtual PA

The perfect virtual assistant for you and your business, guaranteed


We’ll carefully match you with a virtual assistant based on the experience, skills, and personality traits you need. So you’ll get an assistant who’s just right for you.

If you need a team of assistants, we’ll give you one point of contact who will manage your entire team, we handle the busy work so you can focus on the important work.

As soon as your match is made, your virtual assistant will be ready to start helping you immediately. You can delegate tasks via email, phone or video chat without leaving the office.

  • Skill Match
  • Team Support Available
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Complete flexibility

Scale your plan up and down as you go

Taken on a big client this month and need extra support? Feel secure with SmartPA, we’re always ready if you need to scale your support up or down. Land bigger clients and grow your business, all without the need for additional admin stress or employees.

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YOUR SMART VIRTUAL PA POD

More than just a virtual assistant, meet your new team.


With SmartPA you get more than just an assistant, you get the entire team behind them. We call this our POD structure, each team has a team leader and 5 assistants working with them. Our shared knowledge allows us to do almost anything, and we can be available when you need us.

  • Smart POD Team
  • Unmatched Availability
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How it works

1. Consultation

Schedule a call with our solutions team and let us uncover your requirements and explore options.

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2. Build

We work with you to architect and mobilise the perfect agile solution for your business today and into the future.

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3. Grow

Extend your support at any time and access a team that can handle your business needs, no matter the size or complexity of the project.

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Testimonials

What customers are saying

Trusted by
Krispy Kreme Doughnuts
University Of Edinburgh
BBC 3
To
The amount of headspace that has been freed up for me is immeasurable...

“The amount of headspace that has been freed up for me is immeasurable — it’s clear how beneficial SmartPA have been, as my increased revenue directly correlates with their support.”

by Kieran Smith, Horizonally
Admin Support
...we've saved one month's worth of work per year for each of our senior leaders...

"...by partnering with SmartPA, we've saved, on average, one month's worth of work per year for each of our senior leaders, meaning they can put their energy back into the areas of the business that require it..."

by Clarion Events
Expense Management, Admin Support, Back-end Event Support
This support has been crucial during our period of significant growth...

“SmartPA has significantly reduced the time spent on our administrative tasks, allowing us to focus more on our core mission. This support has been crucial during our period of significant growth.”

by Paul Nolan, The Mersey Forest
Diary and Email Management, Database Management, Document Review and Organisation
Case Study

How we support Krispy Kreme


Krispy Kreme hired a new Chief Operating Officer (COO) and soon realised he needed a PA immediately.

The organisation had used SmartPA services in the past, so reached out for short-term support whilst they advertised and interviewed for an in-house PA. Support was initially supposed to be for three months at 10 hours per week.

After realising the value of a SmartPA, Krispy Kreme's hours quickly increased to 155 hours per month on an ongoing basis.

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