Proudly Supporting Resonate
Resonate are a certified Microsoft Partner that empowers teams to work smarter with Microsoft Voice for Teams, Meetings for Teams and Power Platform.
Resonate has been transforming businesses since 2015 by implementing the largest, most advanced Microsoft unified communication solutions in the world. Working for the global leaders in the fields of telecommunications, banking, media, oil and gas and broadcasting they have completed UC transformations from legacy voice systems to comprehensive Microsoft Teams based solutions supporting over 500,000 users across 100+ countries.
Their Business Needs
At Resonate, a team of 7 shareholders used to handle all of their own administrative tasks and bookings, consuming a significant amount of their time. They required a solution to alleviate this burden, allowing their key staff members to redirect their attention to the core aspects of the business.
Why they trusted SmartPA?
"Ultimately, choosing SmartPA was down to the POD structure, coupled with the ability to tailor our package to suit our wants and needs. We evaluated three different companies when hiring a virtual assistant, ensuring a clear understanding of our requirements, and as a result, SmartPA not only met but exceeded our expectations in providing the necessary support. While it was a slightly higher cost than other competitors, the value and service, both from our PA and Client Care, has shown it’s been worth every penny."
How Resonate used SmartPA
"As previously mentioned, it has significantly freed up our time within the business, which has been the biggest help so far. Initially, we struggled to delegate tasks, as it does take a while to get used to having someone “virtual” – but we quickly saw the impact that SmartPA could make and started slowly increasing and delegating tasks across."
The Results
"We find that the bond with our PA has deepened, yet the day-to-day responsibilities have largely remained constant, with an increased emphasis on maintaining high standards. Undoubtedly, our SmartPA has seamlessly become an integrated part of our business. This solution has proved to have streamlined our administrative tasks, freeing up valuable time for our key staff to focus on core business activities, with this in turn enhancing our operational efficiency and productivity."
SmartPA's Impact and Tips for Other Businesses
"We have a great success story to share - myself and my family got stuck in Italy due to air traffic control issues. Typically, we stick to business and not so much personal support with our PA but in this instance, I knew our SmartPA would be able to help us despite this being out with the normal scope of work. Within 8 hours Nicole had managed to get us back, completely taking care of all the travel arrangements!
Our feedback for other businesses considering SmartPA, would be to identify the areas where the PA can help before even starting and to put your trust into them – how do they fit into your business? How can you get the most out of the service?"
How SmartPA can support you
From individual virtual assistants to multi-skilled virtual teams, no matter the size of your business, objective or challenge, SmartPA has the perfect solution to help your business increase efficiency, drive productivity, and maximise profitability. Find out how SmartPA can support you.