To support high quality, sustainable growth in non-core business functions, organisations may look to an externally recognised accredited training program.
As experts in our field, SmartPA offers specialist training to client PA and administration teams. The programme, which covers the full range of essential skills for today’s workplace, results in full CPD accreditation. Following initial accreditation, individuals are reviewed and supported through a robust quality control framework, which includes ongoing training, client check-ins, regular spot checks and assessments.
Over the years, SmartPA has delivered this programme for all our SmartPAs and for many of our clients, unleashing potential in not only our own teams but in the wider workforce.
Why?
Investing in a structured and accredited training programme for the PA and administration community will provide a consistent standard, empowering your people while addressing the listed challenges below.
Traditionally, the predominantly female PA community has a range of skillsets and capabilities that relies heavily on a ‘learn as you earn’ approach. Although this can be effective in some cases, studies have shown this can be hampered by:
Skills gaps
Inconsistencies with training providers / geographic limitations
Lower productivity during training times, as those providing the training are often employees supporting others
Lack of autonomy
Varying quality of on the job ‘trainer’
Lack of recognised and structured development
Minimal employee recognition/ empowerment
Varying learner preferences and learning speeds
Employee roadblocks (annual leave, capacity vs demand, departure)
Poor feedback ecosystem and support system
Low visibility of overall skillsets (standards for audit and benchmarking)
Continuing Professional Development (CPD) Accreditation and SmartPA
CPD was established in 1996 and is an independent accreditation body that appraises educational programmes, providing a symbol of quality and credibility. The CPD Certification service is the world’s leading and largest CPD accreditation organisation, recognised across all industry sectors.
SmartPA’s extensive training programme covers the full range of essential skills for today’s workplace and delivers a Continuing Professional Development accredited qualification. Following initial accreditation, individuals are rewarded with a certificate to mark their achievements and are thereafter supported within a robust quality control framework that supports ongoing training through check-ins, regular spot checks and assessments.
For employees, CPD provides empowerment, career progression and demonstrates ambition; it is the high watermark for quality. For employers. the benefits are also clear, showing compliance, ensuring high standards throughout the organisation and also further embedding learning and development into the organisational culture.
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